The journey from IT technician to experience design.
From day one, fifteen years ago, I never stopped wondering:
- How can I help more people at the same time?
- How can I deliver a more impactful experience?
I started as an IT technician.
That's where I built customers' empathy, being on-site with people fixing their problems. I clearly felt the need to improve the end-user experience.
I rapidly moved from system engineer position to design and implementation of systems at their origin. Five years on the server side and five years on the workstation side. I focused on automatizing the complicated technical tasks to one-click and deploying it (operating system and applications).
Nonetheless, I felt restricted by the tools we needed to use in a corporate ecosystem and away from the customer reality.
The closer I am to the customer, the better I feel!
Building web products was a way to test my skills outside the well-controlled and organized corporate network. That's why I changed to be a web application developer for two years. Developing web applications from scratch directly with customers.
My journey focused on experience design just started. I am excited to offer my unique experience, combining 10 years of managing IT projects, debugging users issues, listening, and giving my best to improve the digital experience.